We use cookies to improve your online experience. By continuing browsing this website, we assume you agree our use of cookies.
Your position: Home / Our Guarantees

Our Guarantees

15 day warranty

If one or more of the items you receive are damaged, inconsistent or unusable, you will be protected by this warranty.


What do we need from you?


1. Order number and article number;

2. Show photos or videos of problems;

3. Photos of shipping labels and original packaging;

We will review your claim and contact you for more information;If approved, we will arrange partial replacement of defective products or partial refund.We will pay for the defective part by replacing the partially defective product or by offering a partial refund.If you are not satisfied with the product, please do not hesitate to contact us, our customer team will provide you with a complete solution.


Where should I send the return?



If you need a refund, please make a refund according to our refund policy. If you need to return an item, please contact our customer team for the return address.Without prior notice, Gusspace.com will not accept returns.


Do I need to return the whole thing or just the parts in question?


Unless otherwise agreed, you shall return the item and its original packaging and all accessories.If a part, accessory or spare part is lost, we will ask you for compensation.


60 days for conditional refund


If you are not satisfied with your purchase and the product is still in a brand new state, we can arrange a partial refund, which will include the price of the item minus the freight.You will be responsible for paying the return freight.

If the product is damaged or unusable, please refer to our 15-day product warranty or its category warranty.The return package shall contain all accessories of the product, which shall be in good condition.



If you need a refund, please contact our customer team, otherwise gusspace.com will not be responsible for the refund without informing us in advance.

If you find yourself in this situation, please do not hesitate to contact us to submit your claim.

Cancel the guarantee


Please contact us as soon as possible to cancel an order or change an item that has not yet been processed.

If the expected shipping date of your order has passed but has not been shipped, you can cancel the order and request a refund, which will be automatically returned to your payment account within 5 business days

Orders that have been processed cannot be cancelled.If you are not satisfied with your purchase within 60 days after receipt of the goods, you will be subject to our "60 day return" guarantee.


Copyright © 2020-2021 Gusspace Ltd. All Rights Reserved.